Coronavirus (COVID-19) Delivery Procedure Update 

Last Update: Thursday 2nd April 2020, 7:00am

Due to the Coronavirus (COVID-19) pandemic, business operations & delivery procedures will be modified. Please see below for latest updates or changes.

 

AS OF WEDNESDAY 2nd OF APRIL, ALL OF OUR DELIVERIES WILL BE DELIVERED WITH AUTHORITY TO LEAVE AS STANDARD REGARDLESS OF YOUR DELIVERY PREFERENCE SELECTED DURING CHECKOUT.

This means that the delivery driver will leave the goods in a safe place and take a picture for proof of delivery. If you are not home and they are unable to leave your goods in a safe place, they will leave a calling card for you to contact them to arrange a collection from either a specified local collection point or nearest depot. 

Note that the delivery driver and your own interpretation of a safe place may differ slightly. If you are concerned about this and don't want your order left as an Authority to Leave, please contact the delivery company directly with your tracking number handy to make alternate arrangements.


Please refer to the links below for the most up to date information for each of the freight carriers that we or our suppliers use.

FASTWAY COURIERS (ARAMAX)

more info: https://www.fastway.com.au/contact-us/service-updates/covid-19/


TNT FREIGHT (FedEx Express)

more info: https://www.tnt.com/express/en_au/site/alerts.html or contact TNT directly https://www.tnt.com/express/en_au/site/support/contact.html


STARTRACK & AUSTRALIA POST

more info: https://startrack.com.au/alerts

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